WISE | xtroverso

by Paolo Maria Pavan

Last week, while waiting in line at a small coffee bar in Amersfoort, I watched a barista rinse the same cup three times before filling it with fresh water. Behind him, boxes of single-use plastic str...

ES ESG IT NL Paolo Maria Pavan WISE

Aug 21, 2025

Governance Starts When the System Remembers

by Paolo Maria Pavan

I once met an entrepreneur who proudly told me, “I keep everything in my head.” Three weeks later, he couldn’t remember whether a client had already paid him or not. The invoice was lost between email...

ES ESG IT NL Paolo Maria Pavan WISE

Aug 20, 2025

Founder’s Chaos and Its Hidden Cost

by Paolo Maria Pavan

A small pasta maker in Utrecht. The founder, brilliant at sourdough, terrible at order. Staff never know if wages will be late, suppliers wait weeks for payments, and customers sense the tension behin...

ES ESG IT NL Paolo Maria Pavan WISE

Aug 19, 2025

You Are Part of a Watershed, Not a Bubble

by Paolo Maria Pavan

I once visited a region in the Netherlands where the land had a history of flooding. The fields carried silent scars of water that had overflown its boundaries, seeping into homes, gardens, and roads....

ES ESG IT NL Paolo Maria Pavan WISE

Aug 18, 2025

When “No” Disappears in Business

by Paolo Maria Pavan

The Room Without Walls Years ago, I visited a small family business in Friesland. Everyone was smiling. Every idea was “brilliant,” every request “no problem.” It felt warm, until you noticed the invo...

ES ESG IT NL Paolo Maria Pavan WISE

Aug 15, 2025

Speak to Your Team Like Clients

by Paolo Maria Pavan

A Tale of Two Conversations Last week, I overheard two calls in the same office. The first: a client on the line. The manager’s tone was warm, patient, precise, every word weighed like gold. The secon...

ES ESG IT NL Paolo Maria Pavan WISE

Aug 14, 2025

Slowness as Ecological Leadership

by Paolo Maria Pavan

When my grandfather ran his company, he was known for two things: never missing a handshake and never rushing a decision. He read contracts slowly, not because he doubted himself, but because he respe...

ES ESG IT NL Paolo Maria Pavan WISE

Aug 13, 2025

The Danger of Being Your Business’s Single Point of Failure

by Paolo Maria Pavan

The Parachute That Never Opens Years ago, I met a small business owner who proudly told me, “Nothing moves without me.” He meant it as proof of his dedication. Two months later, he was hospitalised af...

ES ESG IT NL Paolo Maria Pavan WISE

Aug 12, 2025

Inclusion Is More Than a Buzzword

by Paolo Maria Pavan

The Teacup in the Corner In the corner of my office sits a chipped porcelain teacup. It belonged to my mother. No one drinks from it. It’s just there, visible, silent, and part of the room. Years ago,...

ES ESG IT NL Paolo Maria Pavan WISE

Aug 11, 2025

Lean Infrastructure as ESG Logic

by Paolo Maria Pavan

The Shelves in My Grandfather’s Workshop When I was a child, my grandfather’s workshop had only three shelves. Not four, not five. Three. One for tools, one for materials, one for the work in progress...

ES ESG IT NL Paolo Maria Pavan WISE

Aug 8, 2025

Policies: Not Optional, Just Overdue

by Paolo Maria Pavan

One rainy Thursday in Amersfoort, I walked into a café run by a brilliant Ethiopian woman named Hana. Her espresso was perfect. Her books, chaotic. When I asked how she handled staff absences, she sai...

ES ESG IT NL Paolo Maria Pavan WISE

Aug 7, 2025

Gossip, Loyalty & Micro-Company Decay

by Paolo Maria Pavan

A few years ago, I walked into a 12-person startup in Utrecht for what was supposed to be a financial audit. Instead, I found a funeral. Not a real one, something quieter, more insidious. There were n...

ES ESG IT NL Paolo Maria Pavan WISE

Aug 6, 2025